Terms and Conditions

Terms and Conditions

Cancellation & Refund Policy

 If you are not completely satisfied with your purchase, you may email us at info@isosugar.org with a copy of your receipt.

If you wish to cancel your order, you may do so by notifying us immediately by email (info@isosugar.org) before downloading the purchased publication.

We are unable to offer any cancellation or refund on Sugar Yearbook, Ethanol Yearbooks, ISO Studies and ISO proceedings once you complete your order and the publication is make available in your account.

We can offer credit note or refund on regular ISO publications (Quarterly Market Outlook, World Sugar Balance, Market Report and Statistical Bulletin) for the balance of the subscription period less a small admin fee, if you cancel within the first 6 months. 

If you order a hard copy of ISO publication and it has not yet been dispatched, we will immediately cancel delivery and arrange for a full refund that will reach you within 10 working days.

If you find that an item is damaged on delivery or we have supplied you with the incorrect publication, we will arrange a replacement. If, after your order has been dispatched, you wish to cancel the order because you no longer require the publication, you will need to send the goods back to us at your own expense. When the goods are received back in good condition we will issue a refund. Authorisation to return damaged/incorrect goods must be obtained at all times.

Our refund and cancellation policy does not affect your statutory rights.


On completion of a successful transaction, the publication you ordered will be available in your account to be downloaded. If you choose to receive a hard copy of any of our publication with the additional charge, we will deliver all publications by first class post. There is an extra charge should you wish for your publication to be sent via courier.

Copyright © 2023 International Sugar Organization. All rights reserved.

No part of ISO publications may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other digital (e.g. e-mail) or analog methods, without the prior written permission of the International Sugar Organization except for the use of brief quotations making reference to the International Sugar Organization. You may request permission by writing to: publications@isosugar.org